FAQ
Yes, it is 100% true! Whatever you do, no machine can beat our artisans who are skilled at handcraft dolls. A lot of love and effort goes into handmade dolls and this represents what feelings we have for you as a part of our PocoDolls family.
Maybe using machines for stitching was a better idea. But our employees are our family and at PocoDolls, we wouldn’t lose a single employee even if machines could produce 1,000 dolls in a day.
We value the human connection. We enjoy handmade dolls. And we fill every doll with fabric and love.
To provide the highest quality products, PocoDolls uses full fabric and leather in its dolls. Although it would be easier for us to use other materials like plastic, PocoDolls would never promote its usage because of the plastic’s negative effect on the environment.
We’re committed to saving the Earth and this is one of the many ways PocoDolls protects the environment.
We get our fabric supply from certified small-scale fabric suppliers. True to our philosophy of supporting small businesses, this allows PocoDolls to interact with and support small businesses. Big companies always offer low rates, but we prioritize the relationships that we’re building with our suppliers.
Their loyalty and friendship with us means much more than paying a lower rate.
No, they are NOT! How would you feel if someone threw you into a washing machine? Therefore, our dolls are made to be hand-washed with love and care.
Our quality checks start with the suppliers. Our chosen suppliers have to pass frequent quality checks to ensure that the fabric and raw material they provide matches the high-quality standard required by PocoDolls. There is more quality testing throughout the production process which eliminates quality issues before they create major issues.
We follow a strict “Zero-Defect” Policy and our artisans are trained to hand-stitch the dolls to perfection every time.
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PocoDolls devotes a lot of time and resources to its CSR projects. For EVERY SINGLE doll that you buy, we donate a mini-doll to an underprivileged child in need. In this way, we ensure that PocoDolls is a cause happiness for cute children and that when you buy with us, YOU are bringing a smile to a child’s face.
Moreover, PocoDolls has adopted a fair policy with all its stakeholders. We pay our suppliers and workers fairly and hope to boost small-scale business startups with our business operations.
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Considering how much we care about our customers, it’s pretty obvious that we will do custom orders for you. All you have to do is get in contact with us, talk to us about your requirements and confirm your order.
You’ll soon have your very own, custom-made PocoDoll in your hands 🙂
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Staying a small company has allowed us to enjoy offering you exceptional customer service. Feel free to call us at our mentioned number, WhatsApp us, leave us a message or an email even at 1 AM. You might have already felt, this but PocoDolls is all about listening, solving problems, and caring for you just like a family member.
Our representatives are already waiting to hear from you!
for international call: 003018831083
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Despite receiving a lot of orders recently, we’ve decided not to upscale our business operations. Staying small helps us to maintain and increase quality, keep on employing the most skilled artists for creating handcrafted dolls. Staying small also allows us to deal with our customers on a personal level and we’re always been dealing with everyone fairly.
We’ll stay small and always support other small businesses. And we would appreciate it if you supported small enterprises like us too
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Yes, we do. PocoDolls offers worldwide shipping to all countries except North Korea and Israel. When you buy from us, PocoDolls takes care of the shipping at ZERO COST to you.
Note: In times of COVID, please bear with us as deliveries may take an extra-long.
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Your order is confirmed when you pay PocoDolls. We accept most debit, credit cards, and PayPal. If you don’t have these options, just send us a message and PocoDolls will be happy to arrange a payment method which suits you.
All the payment gateways on our website are tested for security and are certified safe.
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