Shipping & Returns
1.shipping
- Worldwide Free shipping
All orders ship within 1-5 business days.
Standard – orders will deliver within 3-5 weeks. (Free shipping)
Express – Delivery in 5-10 days (pricing depending on your country)
Due to the decreased aviation caused by COVID-19, please anticipate Worldwide orders to be postponed by one week. All purchases receive an email confirmation that involves tracking information once the parcel ships.
2.returns
Please note that returns are costly for small businesses.:)
- but If you’re not pleased with your shopping for any cause, send it back within 15 days, and we’ll refund the total cost of the item minus shipping costs. The item must be in its original condition; we accept Free returns if your purchase has been damaged. Please remark that each doll is handmade and will have its exclusive characteristics, which giving each doll uniqueness!
- pocodolls donate a mini-doll for each doll sold, despite if it’s returned!
- For return instructions please contact, [email protected]